Industry: Hospitality, Support, Tech Dispatch

Fueled by fun and the belief that fresh foods can be life-changing, JuiceLand creates raw, cold-pressed juices and superfood smoothies from the most interesting and delicious fruits, vegetables, and ingredients around.

Project Case Study

JuiceLand was facing growing pains in the Technology department before SpecGravity engaged. They had a single IT Department staff member, supplemented by a small, single person outsourced IT support firm that helped with new store openings and store support. With 30+ locations, JuiceLand was a bit too big to be relying on a single IT Department, and a single person outsourced support firm.

SpecGravity was able to come in, deploy a team to onboard and audit all stores, and provide a dedicated team to support technology issues across the brand’s stores and home office, integrating with JuiceLand’s ticketing system. We input all the information collected into a shared portal between JuiceLand and SpecGravity, and went live with support. Once onboarded, the tickets started rolling in. Our team was able to quickly adapt and assimilate into the JuiceLand brand culture, helping resolve issues as they came in.

Setting up weekly meetings, allowed JuiceLand and SpecGravity to communicate openly and often, discussing future projects and items needing immediate attention.

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