Similar to how we work Hospitality, SpecGravity offers centralized IT support with both remote and onsite assistance for emerging and established Retail Brands. We operate and work well with Brands that do not have their own IT department, but we also work well with Brands that do. Our clients with existing IT departments see real value in working with us, as it gives these often single IT Departments the breathing room they need to focus on projects and upgrades, allowing them to once again be on the bleeding edge of Retail tech, as opposed to getting interrupted for an ISP outage, Receipt Printer down, or password reset. Our clients without IT departments see value overnight, as we bring structure and experience to their Brand, helping establish guidelines and SOPs, in addition to true enterprise level infrastructure.
Our solution integrates with ANY technology you have, and we do not require any change or upgrade to hardware or software to work with us; we are truly agnostic. Do you have Meraki deployed across your Brand or use a custom or proprietary POS? Great! We’ll manage it. We’ll even integrate with your help desk ticketing software, not matter what it is. This allows you to exponentially multiply your IT department overnight, with no major changes or ask of your stores. They keep doing what they do best, and we support them every step of the way. Our only ask; keep an open mind to suggestions and be willing to solve problems permanently.
